SHIPPING & DELIVERY POLICY

SHIPPING FAQS

PICK UP

NEW: Local Pick-up in please contact info@kitapospirits.co.za or whatsapp +27 69 869 1447 to arrange a pick point that is suitable.

COST: FREE

Times for pick-up:
Monday to Friday between 13:00 – 18:00. (Closed on public holidays.)

  1. How does it work?
    At checkout in the ‘delivery method’ section, you can choose between Ship and Pick-up.
    Parcels for pick up are typically ready within 24 hours.
  2. How do I pay?
    Payment is made on our online store. After you’ve selected the pick-up option, you will be directed to the payment page.
    Please note that the following payment methods are not available for the pick-up option:
    • Apple Pay
    • Google Pay
    • Amazon Pay
    • PayPal
  3. Can some items be shipped and some picked up?
    Unfortunately not. Please place two separate orders.
  4. What do I need to bring?
    Please remember your order confirmation email—no need to print, digital works perfect. Also an ID, passport, or driver’s license.

SHIPPING

  1. How does local shipping work?
    You get free shipping in South Africa for products that are over R600! No catch. This means that your product will be delivered within 2 to 5 working days.
  2. How long will shipping take?
    We process all online orders from Monday to Friday between 09:00 and 14:00. Should you place your order after 14:00, we will process it the next day. As soon as the courier collects your goodies, you will receive an email with all the details, including your tracking waybill number.
    Please note that although we aim to have your order on your doorstep in a maximum of 4 working days (Economy Shipping), it can sometimes take longer due to unforeseen circumstances.
  3. I’ve bought one of your sale items, will it take longer to deliver?
    That is a possibility, yes. Due to the massive demand for our sale items, delivery can sometimes take longer than 5 days.
    We are eager for you to receive your order, so please understand that when a sale is on, we’re all running around to provide the best service – and that is a PROMISE!
  4. What about international shipping? At the moment, we do not offer international shipping due to the restrictions on alcohol in some countries.
  5. Can I change my delivery address after I have ordered?
    Unfortunately, not. Please double check that your shipping address is correct at checkout.
      1. If you can’t find your answer here, please chat with our support team at
     info@kitapospirits.co.za
      . Or visit our Contact us page; we’ll get back to you as soon as we can.


© Copyright 2024 Spiritis of Kitapo
All Rights Reserved. Drink Responsibly. No Under 18.

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